Delivery and shipping:
RENÈ produces our products through a low batch production model to ensure we don’t overproduce. This approach also allows us to test the market demand for our products and make adjustments. Further it allows our customers to get our products in hand more quickly. If we dont have the item in stock it usually takes 2 weeks for you to recieve the garment. In some cases please allow up to 3-4 weeks for your order to arrive. Our garments produced made on demand, which means it needs to be made for you and therefore our wait time is slightly longer, as is to be expected.

For local orders within Denmark our chosen courier service is Postnord. Estimated delivery time is 1-3 days

International orders will be shipped via UPS express or Postnord. Estimated delivery time depends on your location, and varies between 3-7 days. 

We have chosen UPS express to achieve the best delivery services for our international customers, and concomitantly help us minimize our CO2 emissions and waste through their sustainable initiatives.

Please note that tracking numbers will be provided by email.

All orders are being shipped from Denmark.

Payments:
We accept Paypal and all major credit cards including Visa, MasterCard, American Express and Discover.

Shipping Fees:
DENMARK: Free shipping
EUROPE: €20
UNITED KINGDOM: €15
REST OF THE WORLD: €25
Free shipping above 260€

Returns:
Once you complete your purchase, we will send you an email with the confirmation and estimated timings.

We offer a 14-day refund policy which entitles our customers to exchange the garments to another size or style. We can also provide a gift card on all garments, provided they are not worn, altered, or tags removed.

Customers have the right to open the package to check contents and try product, but the product must be returned unused.

All original packaging, price labels etc. must be returned with the product without having been tampered with. Customer bears return charges.

If you wish to return a garment, please send an email to [email protected] with subject “Return” and write your request.

Return shipping costs will not be refunded. We reserve the right to refuse a return if the issue is not deemed to be manufacturing fault.

Customers has the right to lodge a complaint within 2 years from the date of delivery of the goods delivered do not conform to the specifications agreed upon or are defective in any manner. Upon receiving a valid complaint,  undertakes to replace the defective goods or provide a refund, at our discretion.

Once we receive your return, we will process your credit immediately, and notify you via email.